Credit Control Administrator

We are Holmes Care Group!

Weekly Contracted Hours (Excluding breaks): 37.5 

Join our growing team where we're dedicated to enriching the lives of our residents and their families. Our passionate staff are the driving force behind making this purpose a reality! Our company core values are inspired by TRUST: we are Thoughtful, Responsible, Unique, Striving for excellence and Together.

Benefits Package:

• Excellent pay rates + Bank holiday enhancements
• SSSC registration fees paid for (Scotland only)
• Company pension scheme
• Disclosure and Barring Service/PVG application paid for (permanent positions only)
• Refer a Friend Scheme paying up to £500
• Opportunity to join the Blue Light Card Scheme
• Access to Employee Assistance Programme and Occupational Health Provider
• Exclusive Online Retail Discounts and Cash Back
• Discounted Health Club memberships
• Access to bespoke online and face to face training provided by Holmes Care Group
• Additional on-going training and development opportunities
• Recognition schemes including annual Staff Appreciation Week and annual National Care Awards

What does the day of a Credit Control Administrator look like?

The Credit Control Administrator will support and work closely with the Sales and Credit Control team to ensure that all queries/concerns are dealt with in a timely manner and able to prioritise their daily tasks. This is a great opportunity for an individual who is organised and a team player with excellent communication skills

• Sending and maintaining accurate invoice records.
• Ensure any: admissions, amendments and discharges are completed on Coolcare, Sage and added to the relevant spreadsheets via our notifications email box.
• Resolving email queries
• Maintain Credit Control Mailbox, ensuring the relevant team members have been notified of any queries relating to their care home.
• Answering telephone calls and redirecting to the relevant team members along with general administrative support
• Allocating payments in accordance with customer remittances
• Input receipts from the bank statement.
• Adhoc project work
• Ensure all uplifting rates on relevant client accounts are in line with yearly uplifts & match schedules.
• Liaising with Credit Control Manager regarding any concerns/queries
• Maintain company systems, including data management and filing.
• Maintain a high level of confidentiality at all times
• Prepare regular reports for the Credit Control Manager/Credit controllers.
• Maintaining good working relationships both externally & internally

Skills/Experience:

• Strong Administrative skills with attention to detail
• Experience in a busy office environment.
• Excellent organisational, communication and IT Skills.
• Previous sage experiences desired but not essential.
• Previous credit control experience

#indadmin